Payment Policy

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Credit Card
  • PayPal
  • Google Pay

Available payment methods may vary depending on location, device, and the payment options displayed at checkout.

2. Payment Security & Verification

If additional confirmation is required, we may contact you by email regarding your order.

RunCam reserves the right to cancel or decline any order that cannot be successfully verified, authorized, or processed through the selected payment method.

3. Taxes & Additional Charges

Product prices exclude applicable shipping, handling, import, and declaration charges unless otherwise stated. All amounts below are in USD.

United States

Advance import tax charges are calculated at checkout based on the merchandise amount:

  • Post Office Air Mail: 25%.
  • Expedited Shipping: 50%.

These charges are additional to applicable shipping fees. Expedited Shipping also carries a US$15 handling fee.

The advance import tax charges cover the shipment’s import taxes. Customers generally do not need to pay further import taxes or arrange customs clearance. In exceptional cases, customs or the carrier may request supporting information or documents, and customer cooperation is required.

Certain products cannot be shipped to the United States. Available shipping options depend on the destination and cart contents.

European Union — Post Office Air Mail

For orders placed on or after November 1, 2026, a US$6 product-declaration and handling charge per distinct declared product name applies.

This charge is based on customs declaration product names, not the quantity of units. Multiple units under the same declared product name are charged once.

The charge is calculated automatically at checkout. In most cases, no further payment is required. However, additional local taxes or charges may occasionally apply under destination-country rules. These charges are outside RunCam’s control and are payable by the customer.

European Union — Expedited Shipping

The US$6 product-declaration and handling charge does not apply. Customers are responsible for cooperating with customs clearance and paying any applicable import duties, taxes, or carrier clearance charges.

Romania currently supports Expedited Shipping only. The US$6 charge does not apply to shipments to Romania.

Other Destinations

Unless otherwise stated, customers are responsible for applicable destination-country import duties, taxes, and customs clearance charges.

Checkout Display

Shipping fees and applicable battery, handling, import, declaration, and remote area charges are combined in the shipping amount displayed at checkout. These charges are not itemized separately.

Free base shipping does not waive other applicable charges. Full shipping rates, battery fees, and destination restrictions are available in the Shipping Policy.

Customs Declaration Requests

If you have any customs clearance requirements, or if a business tax number, VAT number, personal tax identification number, or other required customs information needs to be included, please leave a note when placing your order.

Please note that customs declaration requests are subject to applicable customs regulations and may not always be guaranteed.

FAQ

What should I do if my payment cannot be completed?

Please ensure that your card or PayPal account has sufficient funds, your payment information is entered correctly, and your internet connection is stable.

If the issue persists, please contact our support team and we will be happy to assist you.

What should I do if I have not received my order confirmation?

Order confirmation emails are usually sent after payment has been successfully received and the order has been created.

If you have not received an order confirmation email, please check your spam or junk folder first.

If you still cannot find the confirmation email, your payment may still be processing, or the email address entered during checkout may be incorrect. Please contact our support team for confirmation.

How will I receive my refund if my order is canceled?

If your order is canceled and a refund is applicable, the refund will be returned to the original payment method.

Refund processing times may vary depending on the payment provider, card issuer, or bank. Once the refund has been issued from our side, it may take additional time for the amount to appear in your account.

What should I do if I have not received an order confirmation and would like to cancel the payment?

If you have not received an order confirmation and would like to stop or cancel a pending payment, please contact your bank or payment provider first.

In some cases, the payment may still be pending or has not yet been received by RunCam. In such cases, we may not be able to cancel or refund the transaction directly until the payment status is confirmed.

You are also welcome to contact our support team so that we can help check the order status from our side.