www.runcam.com accepts the followingpayment methods: PayPal, VISA & Master Card, and Bank Transfer
Credit Card: All credit card orders are subject to verification and approval by the card-issuing bank. For the safety concern, credit card orders shipped to an address other than your billing address may require additional verification. RunCam reserves the right to contact you by email or telephone to request additional verification. We may reject orders if the verification fails.
Bank Transfer: You will receive a confirmation letter with our bank details soon after placing an order. For the customers from the countries that belong to European Union, you can use EU zone bank transfer to send us your payment without any handling fee. Processing Bank transfer may take 1-3 business days. We will process your order upon full receipt of payment.
The price of the product is non tax included on our website, so it will be your responsibility (as the buyer) to cover custom fees or duties on arrival of your package in your country.
Note: Import custom duties and taxes vary depending on your destination and package value.
If you have any special requests on declaration, you may leave a note on your order when you do checkout for your order.
(IT TAKES VERY LONG TIME ABOUT 2-6 WEEKS TO CLEAR THE TAX FOR EUROPEAN ORDERS NOW, PLEASE KNOW THIS IN ADVANCE BEFORE PLACING THE ORDER. ONCE YOUR ORDER WAS STUCK IN CUSTOMS, PLEASE CONTACT YOUR LOCAL CUSTOMS/POST OFFICE FIRST TO ASK ABOUT THE LOCATION OF THE PACKAGE AND ASSIST THE TAX CLEARANCE.)
If any questions, please contact your local customs for details or email us at email@example.com, and we will try our best to meet your needs.
If there is something wrong with your order and you need to return it to us for a refund, please email us at firstname.lastname@example.org or contact us via skype +1 (702) 997-2220 , and our sales agent will guide you how to process in detail.
Once we receive your cleared payment, we will ship your order within 2-5 business days.
Firstly, you should make sure that the balance in your paypal account or the credit card is enough for you to pay for the order;
Secondly, it may be the internet connection problem, so you need to try again to proceed the payment for several times;
At last, if the payment is still not processed, please feel free to email us at email@example.com.