1) Request an RMA (Return Merchandise Authorization) number from RunCam Customer Support by emailing firstname.lastname@example.org. Please advise your order ID/email address used for the order and reason for the return;
2)Package products along with a copy of the RMA form and write the RMA number on the outside of the box and send to the address provided by RunCam Customer Support;
3) Provide tracking number of returned parcel to RunCam Customer Support for replacement or refund.
Yes. At any time within 30 days of receiving your order, you could contact RunCam Customer Support to return the product(s) for refund if you are not 100% satisfied with the purchase. Please kindly note, you will pay for the postage to return the product(s).
Please feel free to contact RunCam Customer Support by emailing email@example.com and provide details regarding the issue. We will offer technical support to help resolve the issue. If the product still doesn’t work, we will arrange free repair or replacement for you if your purchase is still under one year warranty.
Yes, we will treat every customer the same and offer the best service we could to help regardless of the date of purchase. You will receive free technical support and offer free repair if needed but you will be responsible for the shipping fees and any other costs.